Last updated on: 8th August 2021
Collection of Information
Information you provide to us
We collect information you provide directly to us. For example, you share information directly with us when you fill out a form, communicate with us via third-party platforms, participate in a contest or promotion, request customer support, or otherwise communicate with us.
The types of personal information we may collect include your name, email address, postal address, phone number, wallet address, and any other information you choose to provide.
We use this data only in order to provide you information or respond to your query in the best possible manner. Therefore, the processing of this data is in our legitimate interest in accordance with Art. 6 Par.1 lit. f GDPR and you have provided consent in accordance with Art. 6 Par. 1 lit. a GDPR.
Information we collect automatically when you interact with us
When you access or use our Website or otherwise transact business with us, we automatically collect certain information, including:
- Transactional Information:
When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
- Device and Usage Information:
We collect information about how you access our Website. We also collect information about your activity on our Website, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Website.
- Location Information:
In accordance with your device permissions, we may collect information about the precise location of your device. You may stop the collection of precise location information at any time (see the Your Choices section below for details).
- Information Collected by Cookies and Similar Tracking Technologies:
We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Website and your experience, see which areas and features of our Website are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Website and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see the Your Choices section below.
We will use this technical data to analyse your use of the website by compiling reports on website activity for the understanding and optimizing of our website and for internal statistical purposes. We do not use the information and personal data collected to identify individuals unless we become aware of specific indications of illegal use.
The processing of this technical personal data is helping us identify what is working and what is not on our website and how we may improve our website. Without the data so received, we would not be able to provide you the service we are currently offering to you.
Your data will be used only to improve the user experience on our website and help you find the information you are looking for. This is our legitimate interest in the processing of data in the sense of Art. 6 Par. 1 lit. f GDPR.
We allow others to provide analytics services on our behalf across the web and in apps.
This information may be used by Londex and others to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.
Information we collect from other sources
We obtain information from third-party sources. For example, we may collect information about you from identity verification services, data analytics providers, and mailing list providers (if applicable).
Sharing of Information
We share personal information in the following circumstances or as otherwise described in this policy:
- We share personal information with vendors, service providers, and consultants that need access to personal information in order to perform services for us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, and marketing and advertising.
- We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
- We may share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Londex, BSC, our users, the public, or others.
- We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
- We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- We share personal information without your consent or at your direction.
We also share aggregated or de-identified information that cannot reasonably be used to identify you.
We use appropriate technical and organizational security measures to protect your stored personal data against manipulation, partial or complete loss, and unauthorized access by third parties. Our security measures are continuously being improved in line with technical developments.
Please note that any data transmission on the Internet (e.g. communication by e- mail) is generally not secure and we accept no liability for data transmitted to us via the Internet.
Unfortunately, absolute protection is not technically possible.
This information does not apply to the websites of third parties and the corresponding links given on our websites. We assume no responsibility and liability for these.
Duration of Storage
Londex will process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the applicable laws or regulations. If the storage purpose is not applicable, or if a storage period prescribed by the applicable laws expires, the personal data is routinely erased in accordance with the legal requirements.
Your Rights Regarding Your Data
Subject to certain limitations, you have the right to request access to the personal data we hold about you and to receive your data in a portable format, the right to ask that your personal data be corrected or erased, and the right to object to, or request that we restrict, certain processing.
If you would like to exercise any of these rights, please contact us at firstname.lastname@example.org. You accept there is a fee and shipping charge for the portable delivery of this data.
Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Website.
You may opt out of receiving newsletters from Londex by following the instructions in those communications.
Transfer of Information to The United States and other Countries
Londex operates and engages service providers in various jurisdictions. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.
Your California Privacy Rights
The California Consumer Privacy Act or “CCPA” (Cal. Civ. Code § 1798.100 et seq.) affords consumers residing in California certain rights with respect to their personal information. If you are a California resident, this section applies to you.
California Consumer Privacy Act
In the preceding 12 months, we have collected the following categories of personal information: identifiers, financial information, biometric information, internet or electric network activity information, and geolocation data.
For details about the precise data points we collect and the categories of sources of such collection, please see the Collection of Information section above. We collect personal information for the business and commercial purposes described in the Use of Information section above. In the preceding 12 months, we have disclosed the following categories of personal information for business purposes to the following categories of recipients:
Category of Personal Information
- Financial Information
Categories of Recipients
- Payment provider
- Third-party logistics providers
Londex does not sell your personal information.
Subject to certain limitations, you have the right to (1) request to know more about the categories and specific pieces of personal information we collect, use, and disclose, (2) request deletion of your personal information, and (3) not be discriminated against for exercising these rights.
You may make these requests by contacting us at email@example.com.
We will verify your request by asking you to provide information related to your recent interactions with us. We will not discriminate against you if you exercise your rights under the CCPA.
Your European Privacy Rights
If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, you have certain rights and protections under the law regarding the processing of your personal data, and this section applies to you.
Legal Basis for Processing
When we process your personal data, we will do so in reliance on the following lawful bases:
- To perform our responsibilities under our contract with you (e.g., processing payments for and providing the products and services you requested).
- When we have a legitimate interest in processing your personal data to operate our business or protect our interests (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with you).
- To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of communications).
- When we have your consent to do so (e.g., when you opt in to receive communications from us). When consent is the legal basis for our processing of your personal data, you may withdraw such consent at any time.
Questions or Complaints
If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside.
Contact details for your Data Protection Authority can be found using the links below:
For individuals in the EEA: https://edpb.europa.eu/about-edpb/board/members_en
For individuals in the UK: https://ico.org.uk/global/contact-us/
For individuals in Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html